If any one from focal point can be bothered to respond its incident 37742. We have had to go to B&Q who are now trying to help and will replace the fire. Before carrying out any of the following operations, ensure. A few weeks later and the ignition failed again and after nearly 2 months we still have not got A date of when it will be fixed or any response to my daily emails to them. List Of Spares - FocalPoint MULTIFLUE GAS FIRE RANGE Installation And User Instructions Manual. In all this time it left an elderly pensioner in thee 80’s with no heat. In the engineer who originally fitted was so embarrassed About the service we received he agreed for them to send part and he fit it FOC. The engineer purchased the fire from B&Q in December sand after a few weeks the ignition kept failing after reporting this to them and waiting 6 weeks no response they said they lost paper work Still no response as when they would fix it. Original cable had a plastic coating which let it slide more easily, so lost a star for missing that: bit more noticeable friction. Nice and flexible, and fitted easily into the guides. I can honestly say the after service we have received focal point is the worst I have ever encountered and would advise any one thinking of buying a fire from this company to go else where. 2m cable to replace control cable for gas fire. Read the reviews of how bad this company is! Don't waste your time and money buying a focal point fire. Best of luck trying to claim on the 3 year warranty.
If they aren't interested when the fire is faulty when new don't think you've got much hope as it gets older. While waiting for the fire to be collected by the courier I decided that I didn't want another focal point fire and requested a refund. This was a new fire which was faulty! I decided to contact the supplier again requesting a replacement to which they agreed. No offer of a replacement fire or an apology. They're response was to Be Patient while the technical department tried to work out the problem. Fell Fires, Ferroli, Flavel - Leisure (Cookers & Fires), Focal Point, GDC. After several days of trying to contact them they finally answered my email. From PCBs to fuses, all the gas spare parts you will need from a one. Singapore is the focal ing Equipment Trade Mission to formation, call Catalog Exhibitions, point of the ASEAN countries, Portugal, Greece and Spain. Contacted the supplier but initially they referred me back to focal point. Thermostat kept turning fire off after a few minutes. I would’ve have ordered the last fire but it was purchased through a third company and I didn’t realise it was coming from Focal point.īought a blenheim electric fire by focal point. I can not be the only customer that has had issues. The company would’ve got more stars but their choice in delivery company is letting their customers down.
Focalpoint gas fire spares update#
I’ve had no contact or update and had to arrange cover at work for the collection.
They’re leaving the fires on peoples doorsteps, ignoring the safe place request, so you have the risk of them going missing and they have not turned up to collect the damaged fire, as pre arranged for yesterday.
They use DPD and each time the parcel company had damaged the fire in transit- One of the times they didn’t delivery it and just marked it as damaged at depot. The other three replacements was not actually due to them. One was obviously not checked by the manufacturer as it was faulty but they replaced it with ease. Their customer service has been great but their delivery company and quality control has let them down. This standard marks their commitment to the environment and covers everything from recycled materials and bio-degradable products, to energy efficiency within the workplace.Good customer service, bad experience with delivery partner In 2000, Focal Point Stoves became the first company in their sector to be accredited with BS EN ISO:14001. They were the first in the gas fire sector to introduce a purpose made, double skinned firebox to improve heat efficiency and both Flame Supervision Devices and Oxygen Depletion Sensors on all their range to improve safety. Throughout their successful history, Focal Point have been pioneers in bringing forth new technology and innovation to the gas market. Over the years, the company has grown to become one of the leading gas and electric fire manufacturers in the marketplace. Originally founded in 1983, Focal Point Fires located in Christchurch, Dorset, manufactures and distributes high quality gas and electric fires. A rectangular piece of glass Focal Point Fires Focal Point Centurion 40 replacement glass Replacement panel of high temperature resistant stove glass 363mm x 273mm x 4mm to fit the Focal Point Centurion 40.
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